How do I recover or change my email?
There are several ways to update the email address associated with your Plarium ID. You will need access to your old email address to change it yourself.
In case you do not remember your email address or have lost access to it, please contact our Support team. We will be glad to help you.
Here are instructions on how to change your email
Click to show/hide content:
Plarium Play
1. Open "Settings" on the sidebar
2. Go to the Account tab
3. Click "Edit" next to "Email"
4. Enter a new email address in the respective field and click "Save"
5. Enter your current password when requested and click "Confirm"
6. Enter the security code sent to your currently registered email address. If you have two-factor authentication enabled on your account, you'll be requested to enter the relevant details.
Plarium.com
1. Open plarium.com
2. Go to the "Profile" in the upper right corner
3. Log in to your Plarium ID using the old email address and password
4. Click on "Go to my account"
5. In the Overview tab, click "Edit"
6. Click "Manage" near your email
7. Enter a new email address in the respective field and click "Save"
8. Enter your current password when requested and click "Confirm"
9. Enter the security code sent to your currently registered email address. If you have two-factor authentication enabled on your account, you'll be requested to enter the relevant details.
What to do if you see a "Change your email to valid" recommendation
If you see an orange warning icon stating that your account email address is invalid, it means your current email is inactive or cannot receive messages safely.
To fix this, keep your account secure, and ensure you can always receive password reset links and critical notifications:
- Click the orange Change your email to a valid button on the page.
- Fill out the Support form that opens automatically.
- Provide your new, active Email Address.
- Our Support Team will manually verify your account ownership and update your email for you.
If your question relates to a different topic, please see similar articles:
- How do I reset my password or recover a forgotten email?
- How do I manage my Plarium ID on a mobile device?