Why can’t I activate two-factor authentication?

If you're having trouble activating two-factor authentication, please follow the steps below.

First, make sure your email address is confirmed. You can find instructions how to do it in this article.
Please note that only valid email addresses can be confirmed. If your email address isn’t valid, contact our Support Team.

If you used a Facebook, Twitch, Google, or Microsoft account for signup, make sure to add an email address to your account and set a password by doing the following:

  • Open your Profile by clicking on your avatar

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  • Select the 'Settings' tab

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  • Choose Account and Security in the menu on the left

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  • Set your email address (if there's none) and password

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Once that's done, try enabling two-factor authentication by following the instructions here.

If that still doesn't work, please contact our Support Team.

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