Why can't I log in to my account?

Try the following steps:

 

1. In the login screen, enter your email

2. Next, instead of entering your password, click the "Forgot your password?" button

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3. Check your email for further instructions from us

 

If password recovery doesn't work, we will need to investigate. Please send our Support Team the following information:

  • The game you play
  • Your nickname or in-game ID
  • Your in-game coordinates (if possible)
  • The server you play on (if possible)
  • A *screenshot illustrating the issue

 

*If you are unsure how to take a screenshot, please refer to the appropriate guide for your operating system:

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