Why can't I log in to my account?

Try the following steps:

  • In the login screen, enter your email
  • Next, instead of entering your password, click the "Forgot your password?" button:


  • Check your email for further instructions from us


If password recovery doesn't work, we will need to investigate. Please send Support the following information:

  • The game you play
  • Your in-game coordinates (if possible)
  • The server you play on (if possible)
  • A *screenshot illustrating the issue



*If you are unsure how to take a screenshot, please refer to the appropriate guide for your operating system:





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