Why can't I log in to my account?

Try the following steps:

1. In the login screen, enter your email

2. Next, instead of entering your password, click the "Forgot your password?" button


3. Check your email for further instructions from us

If password recovery doesn't work, we will need to investigate. Please send our Support Team the following information:

  • The game you play
  • Your nickname or in-game ID
  • Your in-game coordinates (if possible)
  • The server you play on (if possible)
  • A *screenshot illustrating the issue

*If you are unsure how to take a screenshot, please refer to the appropriate guide for your operating system:

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