My game won't load. How do I fix it?
You may need to reinstall Plarium Play. Uninstall it, download a fresh copy, reinstall, and log in with your Plarium ID.
If the issue persists, please find the "pp_log.txt" file and send it to our Support team. You should find that file at this address:
For Microsoft Windows:
For Mac OS X:
Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the 'Troubleshooting' section, and clicking 'Show log file'.