My game won't load. How do I fix it?

You may need to reinstall Plarium Play. Uninstall it, download a fresh copy, reinstall, and log in with your Plarium ID.

If the issue persists, please find the "pp_log.txt" file and send it to our Support team. You should find that file at this address:

For Microsoft Windows:

C:\Users\~Your username~\AppData\Local\Plarium\PlariumPlay\pp_log.txt

For Mac OS X:

/Users/~Your username~/Documents/PlariumPlay/pp_log.txt


Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the 'Troubleshooting' section, and clicking 'Show log file'.


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