My game won't load. How do I fix it?

You may need to reinstall Plarium Play. Uninstall it, download a fresh copy, reinstall, and log in with your Plarium ID.

If the issue persists, please find the "pp_log.txt" file and send it to our Support team. You should find that file at this address:

For Microsoft Windows:

C:\Users\~Your username~\AppData\Local\Plarium\PlariumPlay\pp_log.txt

For Mac OS X:

/Users/~Your username~/Documents/PlariumPlay/pp_log.txt


Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the 'Troubleshooting' section, and clicking 'Show log file'.


Was this article helpful?

787 out of 3327 found this helpful

Need something else?

Let us know how we can help you!