How can I fix issues with launching Plarium Play?

Please follow the steps outlined in this article to fix issues with launching a Plarium Play game.

Suppose you can't open Plarium Play and are unable to reinstall the app using the instructions above. In that case, delete it in an alternative way:

1. Open Windows Settings.

2. Open the Control Panel.

3. Find Plarium Play in "Programs and Features."

4. Click on Plarium Play and uninstall the platform.

Delete PP GIF.gif

Deleting Plarium Play

If you are a MacOS user, please check this article to reinstall Plarium Play.

Note! You'll also need to clean out the "/Users/USERNAME/Public/PlariumPlay" folder manually. USERNAME refers to your MacOS user name.

While installing Plarium Play, please make sure to fulfill these conditions:

1. The folder where the platform will be installed shouldn't contain special symbols (#, &, µ, etc.) or spaces in its name. Remove these symbols manually or install it in a different folder.

2. There should be enough space on your PC or Mac.

3. If your antivirus places the files in quarantine during the installation, it is recommended that you temporarily disable it.

If the issue is still present, submit a ticket to the "Plarium Play Technical" category.
Please attach the following:

A screenshot of the error message you get
Plarium Play error log file - pp_logs.zip

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Finding the pp_logs.zip file

How can I fix issues with launching Plarium Play?

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