Game started from level 1

Common problems

Wrong server

If you logged into the account of the first level, please make sure you are on the correct server. Our games can have up to three servers. We recommend that you switch between all the available ones:

1. Open your Settings menu here 

1a. You can also access the “Switch server” menu by clicking on the server title in the top panel 

2. Select the necessary server and click OK

Wrong account

It may happen that you logged into a different profile. Double-check if you are using the correct email.

You have different login options, including Facebook and Google+. Please use the one which is connected to your account. For example, if you try to log in via the Facebook option, but your account is not connected to Facebook, the game will create a new account for you.

On Facebook, your gaming account is tightly connected to your personal page. The only possibility the game may start from level 1 is because you are on the wrong server. 

 

Our games can have up to three servers. We recommend that you switch between all the available ones:

1. Open your Settings menu here 

1a. You can also access the “Switch server” menu by clicking on the server title in the top panel 

2. Select the necessary server and click OK