How do I fix connection errors?

Connection errors occur when the app cannot reach the game server

Check your Internet connection. Try accessing any online resource to see if it loads. If the connection seems to be fine, restart the app.


Sometimes app cache can cause connection errors

Clear cache in Plarium Play by following this guide.


The connection issue can be caused by DNS settings

Update them by following this instruction.


Important: A connection loss can occur during server maintenance. Those usually last 30-60 minutes.


If none of the above helped, try using a free VPN service on your device. It will reroute the connection between your device and our servers.


If you're facing a long-running issue, please submit a ticket in the "Plarium Play Technical" category.

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