How do I find my ID to make a support ticket?

In order to find your ID please follow these steps:
1. Open the game
2. Go to the Guidelines section (right top corner)

In the bottom left corner, you will see your ID. Clicking on it will copy it to the clipboard. Now you can paste your ID to a ticket.

If you do not have access to the game while submitting a ticket, just enter your coordinates (formatted as "X:0; Y:0") in the "Your ID or coordinates" field.

Was this article helpful?

0 out of 3 found this helpful

Hot topics

What does my Login History show? How do I find friends in Plarium Play? How do I avoid phishing? How do I ensure my account's security? Why is it essential to confirm my email? How do I do it? How do I enable and activate two-factor authentication? How do I log out of my account? What is a Plarium ID? How can I reinstall Plarium Play? My game won't load. How do I fix it? How do I find my Purchase history in Plarium Play? How do I choose the country whose currency will be used for payments? How do I delete my credit card? Why can't I make a payment? How to save game progress by syncing Raid accounts? Where can I find my account ID? Why has my daily reward chain been reset? How can I sync my game progress across my mobile device and Plarium Play? How can I get help for Hustle Castle? What should I do if I can’t download Hustle Castle? How do I upgrade walls and gates?

Need something else?

We'll be happy to help. Just let us know how!

Support